Terms & Conditions

Last updated: 2 July 2026

These Terms and Conditions ("Terms") govern your access to and use of the TwoStreams platform, which is operated by Hatchet Pty Ltd (ABN 51 607 716 718), trading as Hatchet ("TwoStreams", "we", "us" or "our"). The Platform includes our website (https://twostreams.com.au), our web application (https://app.twostreams.au) and our TwoStreams mobile applications for iOS and Android (together, the "Platform").

By creating an account, or by accessing or using the Platform, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, you must not use the Platform. If you are using the Platform on behalf of an organisation, you represent that you are authorised to bind that organisation to these Terms.

1. About the Platform

TwoStreams is a workforce management platform for the labour hire and event staffing industry. It helps organisations post jobs, manage shifts, review applications, verify qualifications and prepare payroll, and it helps workers create a profile, apply for jobs and shifts, upload qualifications and complete onboarding.

TwoStreams is a technology provider only. We are not an employer, labour hire agency or recruiter, and we are not a party to any engagement, employment or contract between workers and employers. Any work arrangement is solely between the worker and the relevant employer or workspace.

2. Eligibility and accounts

  • You must be at least 18 years old, or otherwise legally able to work in Australia, to use the Platform.
  • You must provide accurate, current and complete information when you register and keep it up to date.
  • You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
  • You must notify us promptly if you suspect any unauthorised use of your account.
  • You may sign in using a supported social login provider. Your use of that provider is subject to its own terms.

3. Workspaces and roles

The Platform is organised into workspaces, which represent employer organisations. Depending on the role you hold in a workspace, you may act as a worker, an administrator or an owner. A single account may hold different roles in different workspaces.

Where you are a worker in a workspace, the administrators and owner of that workspace can access the information reasonably necessary to engage, roster and pay you, as described in our Privacy Policy. Where you are an administrator or owner, you are responsible for handling worker information lawfully and only for legitimate workforce purposes.

4. Your responsibilities

When you use the Platform, you agree that you will:

  • Provide truthful and accurate information, including qualifications, right-to-work status and payment details
  • Only upload documents that you are entitled to share and that are genuine and current
  • Use the Platform lawfully and in accordance with these Terms
  • Not misrepresent your identity, qualifications or eligibility to work
  • Not access, collect or use other users' information except as permitted by the Platform and applicable law
  • Not upload malicious code, attempt to gain unauthorised access, or interfere with the operation or security of the Platform
  • Not copy, scrape, reverse engineer or resell any part of the Platform
  • Not use the Platform to harass, defame or harm any other person

As an employer or administrator, you are additionally responsible for complying with all applicable employment, workplace health and safety, taxation, superannuation, privacy and anti-discrimination laws in relation to the workers you manage.

5. Qualifications, right to work and payroll data

The Platform allows workers to submit qualifications, right-to-work evidence and payroll information (including Tax File Number, bank and superannuation details), and allows administrators to review and verify that information. You are responsible for the accuracy of the information you submit.

While the Platform facilitates the collection, verification and export of payroll-related information, we do not provide taxation, superannuation, payroll or legal advice, and we are not responsible for the calculation or payment of wages, tax or superannuation, which remain the responsibility of the relevant employer. You should seek professional advice where appropriate.

6. Notifications and communications

By using the Platform, you consent to receiving communications from us and from workspaces you belong to, including by email, SMS, push notification and in-app messaging, for account, service, job, shift and onboarding purposes. You can manage push and notification preferences in the app and your device settings. Certain service and legal communications are essential and cannot be opted out of while you hold an account.

7. Intellectual property

The Platform, including its software, design, text, graphics, logos and other content (excluding your content and third-party content), is owned by or licensed to us and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable and revocable licence to access and use the Platform for its intended purpose, subject to these Terms.

You retain ownership of the content and information you submit. You grant us a non-exclusive licence to host, store, process and display that content as reasonably necessary to operate and provide the Platform, and to make it available to the workspaces you are associated with.

8. Third-party services

The Platform relies on and links to third-party services, including cloud hosting, communications delivery, mapping, onboarding and taxation, analytics, and social login providers. We are not responsible for the availability, content, or practices of those third parties, and your use of them may be subject to their own terms and privacy policies.

9. App store terms

If you download our mobile app from the Apple App Store or Google Play, your use is also subject to the applicable app store terms. Where those store terms require it, you acknowledge that the store operator is not responsible for the app or its support, and that these Terms are between you and us, not the store operator. Apple and its subsidiaries are third-party beneficiaries of these Terms to the extent they apply to the iOS app.

10. Availability, changes and suspension

We aim to keep the Platform available and reliable, but we do not guarantee that it will be uninterrupted or error free. We may modify, suspend or discontinue any part of the Platform at any time. We may suspend or terminate your access if you breach these Terms, if your account is inactive for an extended period, or where we reasonably consider it necessary to protect the Platform or other users.

11. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred on you by the Australian Consumer Law or any other law that cannot lawfully be excluded or limited. Where our liability for a failure to comply with a consumer guarantee can be limited, our liability is limited, at our option, to resupplying the relevant services or paying the cost of having them resupplied.

12. Disclaimers and limitation of liability

To the maximum extent permitted by law, and subject to section 11, the Platform is provided on an "as is" and "as available" basis, and we make no warranties of any kind, whether express or implied.

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special or consequential loss, or for any loss of profits, revenue, data, or goodwill, arising out of or in connection with your use of, or inability to use, the Platform. To the maximum extent permitted by law, our total aggregate liability arising out of or in connection with the Platform is limited to one hundred Australian dollars (AUD 100).

We are not responsible for the conduct of any worker, employer or workspace, for any work arrangement entered into through the Platform, or for the accuracy of information submitted by users.

13. Indemnity

To the maximum extent permitted by law, you agree to indemnify us against any loss, damage, cost or expense we suffer arising from your breach of these Terms, your misuse of the Platform, or your breach of any applicable law or the rights of any third party.

14. Termination

You may stop using the Platform and delete your account at any time. We may terminate or suspend your access as described in section 10. On termination, the licences granted to you end, but any provisions that by their nature should survive (including intellectual property, disclaimers, limitation of liability and indemnity) will continue to apply. Our handling of your information after termination is described in our Privacy Policy.

15. Governing law

These Terms are governed by the laws of Western Australia, Australia. You and we submit to the non-exclusive jurisdiction of the courts of Western Australia and the courts able to hear appeals from them.

16. Changes to these Terms

We may update these Terms from time to time. When we do, we will revise the "Last updated" date at the top of this page. If the changes are significant, we will take reasonable steps to notify you. Your continued use of the Platform after any change indicates your acceptance of the updated Terms.

17. Contact us

If you have any questions about these Terms, please contact us: